General Terms and Conditions

Preambulum

Welcome to our webshop! We would like to thank you for choosing us.

If certain parts of our Terms and Conditions are unclear, or if you have any questions, please contact our Customer Service Team via info@slangslang.com before you place any order on our website.

The governing law of this GTC is the Hungarian law.

 Imprint: the data of the Service Provider (Seller, Company)

 Name: SK8 Kft.

Headquarters: 9400 Sopron Avar u. 56.

Mailing address: 9400 Sopron Avar u. 56.

Registering authority: Győr Tribunal

Company registration number: 08-09-009987

Tax number: 12745289-2-08

Representative: Sonja Lang

Phone number: +36302160329

Email: Info@slangslang.com

Website: https://www.slangslang.com/

Bank account number: 10103386-43630900-01000002

 Hosting Provider Information

Name: Morning Star Investment Kft

Headquarters: 1065 Budapest Bajcsy Zsilinszky út 5.

Contact: +36 30 211 26 33, info@merxwebshop.hu

Website: https://merxwebshop.hu/

 Explanation of concepts

 Goods: included in the offer of the Website and intended for sale on the Website:

movable property, including in containers, bottles or otherwise in limited quantities or

water, gas and electricity put up in a specified capacity; and

movable property that includes or is associated with digital content or a digital service connected in such a way that, in the absence of the digital content or digital service concerned, the goods do not be able to perform its functions (hereinafter referred to as "goods containing digital elements")

Goods containing digital elements: movable property that includes digital content or a digital service, or is connected to it in such a way that the digital content or digital service concerned in its absence, the goods would not be able to perform their functions

Parties: Seller and Buyer jointly

Consumer: a natural person acting outside the scope of her/his profession, self-employment or business

Consumer contract: a contract in which one of the subjects qualifies as a consumer

Functionality: the ability of a product, digital content or digital service that contains digital elements to perform the functions appropriate to its purpose

Manufacturer: the producer of the Goods, in the case of imported Goods the importer of the Goods into the territory of the European Union, and any person who or which bears the name, trade mark or other distinctive sign of the Goods identifies itself as a manufacturer.

Interoperability: the goods, digital content or digital service that contains digital elements on it its ability to work with hardware and software that is different from the same type goods, digital content or digital services are generally used together.

Compatibility: the ability of a product, digital content, or digital service that contains digital elements to to work with hardware or software that is the same without the need for conversion types of goods, digital content or digital services are generally used together

Website: this website, which is used to conclude the contract

Contract: A contract of sale between the Seller and the Buyer using the Website and electronic mail

Durable media: any device that allows the consumer or business to personal data addressed to her/him in a manner that is accessible in the future and for a period appropriate to the purpose of the data and display the stored data in an unaltered form

Absent communication device: a device that is suitable for the absence of the parties - to conclude a contract. Such a device shall in particular be addressed to the recipient or the unaddressed form, the standard letter, the advertisement form published in the press product, the catalog, the telephone, facsimile and internet access device

A contract concluded in absentia: a consumer contract for which the Goods or services are covered by the contract without the simultaneous physical presence of the parties, that, in order to conclude the contract, the contracting parties shall allow only communication in absentia device is used

Entrepreneurship: a person pursuing a profession, self-employment or business

Buyer / You: the person concluding the contract making a purchase offer through the Website

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract) according to the Civil Code:

  1. a contract for the performance of the contract, which the undertaking voluntarily undertakes in addition to or in the absence of a legal obligation to perform the contract, and
  2. statutory warranty

Purchase price: the consideration to be paid for the Goods and for the provision of digital content.

Relevant legislation

The provisions of Hungarian law apply to the Contract, and in particular the following legal acts apply:

1997 CLV. Consumer Protection Act

CVIII of 2001 law on electronic commerce services as well as the information society certain aspects of related services

Act V of 2013 on the Civil Code

151/2003. (IX.22.) On the mandatory guarantee for durable goods

45/2014. (II.26.) On the detailed rules of contracts between the consumer and the business

19/2014 (IV.29.) Of the NGM on the rules of procedure for the handling of warranty and guarantee claims for items sold under a contract between a consumer and a business

1999 LXXVI. Copyright Act

2011 CXII. Act on the Right to Information Self-Determination and Freedom of Information

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on taking action against unjustified territorial restrictions and other forms of discrimination based on the nationality, place of residence or place of establishment of the buyer in the internal market and Amending Regulations (EC) No (EU) 2017/394 / EC and Directive 2009/22 / EC

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46 Data Protection Regulation)

373/2021 on the detailed rules of contracts between a consumer and a business for the sale of goods and the provision of digital content and the provision of digital services. (VI. 30.) Government Decree

Scope and acceptance of the GTC

The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter: GTC) in addition to the provisions of the relevant binding legal regulations. Accordingly, these GTC contain the rights and obligations of you and us, the conditions of concluding the contract, the terms of performance, the conditions of delivery and payment, the rules of liability, and the conditions of exercising the right of withdrawal.

The technical information required for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.

You must familiarize yourself with the provisions of these GTC before finalizing your order.

The language of the contract, the form of the contract

The language of the contracts covered by these GTC is Hungarian.

Contracts falling within the scope of these GTC do not qualify as written contracts, they are not filed by the Seller.

Prices

Prices are in HUF and include 27% VAT. The possibility that the Seller may change the prices for business policy reasons cannot be ruled out. Changes in prices do not apply to contracts already concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller shall act on the basis of the “Procedure incorrect price” clause of the GTC.

Procedure in case of incorrect price

The following are considered to be obviously incorrectly quoted prices:

  • 0 HUF price,
  • price reduced by the discount but incorrectly indicating the discount (eg in the case of HUF 1,000
  • Goods offered for HUF 500 with the indication of a discount).

In case of indicating an incorrect price, the Seller offers the possibility to purchase the Goods at a fair price, in the possession of which the Buyer may decide to order the Goods at a fair price or cancel the order without any adverse legal consequences.

Complaints handling and enforcement options

The consumer may submit consumer complaints related to the Goods or the activities of the Seller at the following contact details:

The consumer may communicate to the business, orally or in writing, a complaint concerning the conduct, activity or omission of the business or of a person acting on behalf of or for the benefit of the business in relation to the distribution or sale of the goods to consumers.

An oral complaint must be investigated immediately by the company and remedied as necessary. If the consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the business shall immediately take minutes of the complaint and its position and provide a copy to the consumer on the spot in the event of a personal oral complaint. By telephone or other electronic means

in the case of an oral complaint communicated using a communications service, to be sent to the consumer at the same time as the substantive response within 30 days, in accordance with the requirements for the response to a written complaint. In other respects, you are required to proceed with the written complaint as follows. The written complaint shall be received by the company, unless otherwise provided by a directly applicable act of the European Union shall, within thirty days thereafter, reply in writing to the merits and take steps to communicate it. A shorter deadline may be established by law and a longer deadline by law. The undertaking shall state the reasons for rejecting the complaint. An oral complaint communicated using a telephone or electronic communications service must be provided with a unique identification number.

The record of the complaint must include the following:

  1. the name and address of the consumer,
  2. the place, time and manner of submitting the complaint,
  3. a detailed description of the consumer's complaint, the documents, documents and other documents presented by the consumer list of evidence,
  4. a statement by the business of its position on the consumer's complaint, if the complaint can be investigated immediately,
  5. the signature of the person who took the minutes and, with the exception of an oral complaint made by telephone or other electronic means, to the consumer,
  6. place and time of recording the minutes,
  7. in the case of an oral complaint communicated by telephone or other electronic communications service, the unique identification number of the complaint.

The company must keep a record of the complaint and a copy of the reply for three years and present it to the inspection authorities on request.

If the complaint is rejected, the business shall inform the consumer in writing which authority or conciliation body may initiate the complaint with its complaint. The information shall also include the location, telephone and internet access and mailing address of the competent authority or of the conciliation body of the consumer's place of residence or stay. The information shall also include whether the business has recourse to a conciliation procedure to settle a consumer dispute.

If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following enforcement options are open to the consumer:

Consumer protection procedure

Complaints can be made to the consumer protection authorities. If you notice a violation of the consumer's consumer rights, you have the right to lodge a complaint with the consumer protection authority of your place of residence. After examining the complaint, the authority decides on the conduct of the consumer protection proceedings. The first-level consumer protection official tasks are performed by the capital city and county government offices competent according to the consumer's place of residence, the list of which can be found here: http://www.kormanyhivatal.hu/

Judicial proceeding

The customer is entitled to enforce his claim arising from a consumer dispute in court in civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

Conciliation panel proceedings

We would like to inform you that you may file a consumer complaint against us. If your consumer complaint is rejected, you are also entitled to apply to the Conciliation Body according to your place of residence or stay: the condition for initiating conciliation proceedings is that the consumer directly tries to resolve the dispute with the business concerned. At the request of the consumer, the conciliation body designated in the consumer's request shall be competent for the procedure, instead of the competent body.

The company has an obligation to cooperate in the conciliation panel proceedings.

In this context, there is an obligation for undertakings to reply to the Conciliation Body's request and an obligation to appear before the Conciliation Body ("ensuring the participation of the person entitled to reach an agreement at the hearing").

If the registered office or establishment of the business is not registered in the county of the chamber operating the conciliation body with territorial jurisdiction, the obligation of the business to cooperate extends to offer the possibility of concluding a written agreement in accordance with the needs of the consumer.

In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power to impose a mandatory fine in the event of a breach of the law as a result of a change in legislation, and it is not possible to waive the fine. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-sized Enterprises Act has also been amended, so that the imposition of fines will not be waived in the case of small and medium-sized enterprises either.

The amount of the fine may range from HUF 15,000 to HUF 500,000 in the case of small and medium-sized enterprises, from HUF 15,000 in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million, 5% of the company's annual net sales, but not more than 500 million HUF. By introducing a mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of undertakings in conciliation proceedings.

The Conciliation Body has the power to settle consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide on the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation body shall provide advice on the consumer's rights and obligations.

The conciliation body's proceedings are initiated at the consumer's request. The request shall be made in writing to the chairperson of the conciliation body: the written requirement may be complied with by letter, telegram, telegraph or telefax, and by any other means which enables the recipient to obtain the data addressed to him for the purpose of the data long-term storage of the stored data in an unaltered form and content. The application must include:

  1. the name, place of residence or stay of the consumer,
  2. the name, registered office or place of business of the business involved in the consumer dispute,
  3. if the consumer designates the competent body instead of the competent conciliation body,
  4. a brief description of the consumer's position, the facts and evidence supporting it,
  5. a statement by the consumer that the consumer has directly attempted to resolve the dispute with the business concerned settlement of the case
  6. a statement by the consumer that no conciliation proceedings have been initiated in the case by another conciliation body, no mediation proceedings have been initiated, no claim has been lodged or no application for a payment order has been lodged,
  7. the motion for a decision of the panel,
  8. the consumer's signature.

The application shall be accompanied by the document or a copy (extract) of which the consumer refers to as evidence, in particular a written statement from the business rejecting the complaint or, failing that, any other written evidence available to the consumer to attempt the required consultation.

If the consumer acts through a proxy, the proxy must be attached to the application.

More information about the Conciliation Boards is available here: http://www.bekeltetes.hu

More information on the territorially competent Conciliation Bodies is available here:

https://bekeltetes.hu/index.php?id=testuletek

Online dispute resolution platform

The European Commission has set up a website where consumers can register so that they can settle their online shopping disputes by completing an application, avoiding litigation. In this way, consumers can assert their rights without being prevented from doing so, for example, by distance.

If you wish to make a complaint about a Product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the trader against whom you have lodged a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform is available here:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN

Copyrights

Act LXXVI of 1999 on Copyright. Pursuant to Section 1 (1) of the Act (hereinafter: Szjt.), the website qualifies as an author's work, so all parts of it are protected by copyright. The Szjt. Pursuant to Section 16 (1), the unauthorized use of graphic and software solutions, computer program works on the website, or the use of any application with which the website or any part thereof may be modified is prohibited. Any material may be downloaded from the website and its database only with the written consent of the copyright holder, with reference to the website and the source. The copyright holder: SK8 Kft.

Partial invalidity, code of conduct

If any clause of the GTC is legally incomplete or invalid, the remaining clauses of the contract shall remain in force and the provisions of the relevant legislation shall apply instead of the invalid or defective part.

Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the operation of goods containing digital elements and the applicable technical protection measure.

The availability of the servers providing the data displayed on the website is over 99.9% per year. The entire data content is backed up regularly, so that in the event of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with adequate encryption using in-processor hardware support.

Information on the essential characteristics of the Goods

On the website, we provide information on the essential features of the Goods available for purchase in the descriptions of each Goods.

Correction of data entry errors - Responsibility for the accuracy of the data provided

During the order, you have the opportunity to change the data you have entered before the order is finalized (clicking the back button in the browser will open the previous page, so you can correct the entered data even if you have already moved to the next page). Please note that it is your responsibility to ensure that the information you provide is entered accurately, as the Goods will be invoiced or delivered based on the information you provide. Please note that the e-mail address you entered is incorrect or that belongs to your mailbox

space congestion can result in non-delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the data provided, he must initiate the modification of his order as soon as possible. The Buyer may notify the Seller of the change of the erroneous order by sending a letter or telephone call from the e-mail address provided when ordering.

Use of the Website

Purchase is not subject to registration.

Product Selection

You can select the desired product family, including individual products, by clicking on the product categories on the website. By clicking on each product, you will find the photo, article number, description and price of the product. You must pay the price on the website for your purchase.

Using the cart

After selecting the Product, you can click on the "Add to Cart" button to add any number of products to the cart without incurring any obligation to purchase or pay, as placing in the cart does not constitute an offer.

We recommend that you add the product to the cart even if you are not sure that you want to buy the product, as this will give you an overview of the products you have selected at the moment and display them on a screen. can view and compare. Until the finalization of the order - until the "Order" button is pressed - the contents of the Cart can be freely modified, any products can be removed from the cart, new products can be added to the cart or the desired product number can be changed.

If you add the selected product to the Cart, a separate window will pop up with the text "Add to Cart". If you do not want to select more products, click on the shopping cart icon at the top of the page! If you want to see the selected product again, click on the product name in the cart. If you want to add another product to your cart, continue shopping as described above.

View the Cart

When using the website, you can check the contents of the cart at any time by clicking on the "Cart" icon at the top of the website. Here you can remove the selected products from the cart or change the number of products. After the change, the system will automatically update the information corresponding to the data you have changed, including the price of the products added to the cart.

If you do not want to select additional products and add them to the cart, please enter the additional information required to order according to the following point.

Entering customer information

In the "Payment Method" section, please indicate the payment method you have chosen.

In the "Method of delivery" box, you must indicate whether you wish to receive the ordered product in person (personal collection) or request delivery. In case of delivery, the system will indicate the delivery fee, which you are obliged to pay in case of ordering.

You can enter your e-mail address in the "User Information" text box and your full name, address, and telephone number in the "Billing Information" text box. for shipping, please uncheck "Billing and shipping address are the same." The input fields for the delivery information will then appear, please specify the address to which you want the delivery to be made.

Placing the order

After filling in and checking the text boxes above and checking the "I accept the terms of privacy and use" box, you can place your order by clicking on the "Order" button.

I acknowledge that the following personal data stored by the data controller of SK8 Kft. (9400 Sopron, Avar u. 56.) in the user database of www.slangslang.hu will be transferred to OTP Mobil Kft. As a data processor.

The data transmitted by the data controller includes the following: name, e-mail address, telephone number, billing address data and delivery address data.

The nature and purpose of the data processing activity performed by the data processor can be viewed in the SimplePay Data Management Information, at the following link: http://simplepay.hu/vasarlo-aff

Order finalization (bidding)

If you are sure that the contents of the shopping cart correspond to the Goods you want to order and that your details are correct, you can close your order by clicking on the "Pay" button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. In the case of orders falling within the scope of these GTC, you are considered a bidder.

By pressing the "Payment" button, you expressly acknowledge that your offer shall be deemed to have been made, and your statement - in the event of confirmation by the Seller in accordance with these GTC - shall entail an obligation to pay. Your offer is binding for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you will be released from the obligation of the offer.

Order processing, conclusion of the contract

You have the opportunity to place your order at any time. The Seller will confirm your offer by e-mail no later than the working day following the submission of your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system.

PAYMENT METHODS

Simple credit card payment (OTP group)

The Simple Online Payment System is developed and operated by OTP Mobil Kft. OTP Mobil Kft. as a member of the OTP Group.

Customers using the service can choose Simple’s simple and secure payment solution for online purchases. You can then make your payment in the usual way on the Simple interface.

The payment process is the same as the payment procedure offered by banks for a similar service. During the service, Simple monitors the user's transactions, keeping in mind the security of the cardholder, and helps prevent unexpected events.

WHAT ARE THE STEPS IN THE TRANSACTION?

  1. Clicking on the "Payment" button will take you to the Simple payment page, where you will initiate the transaction by entering your credit card details.
  2. After entering the card details, please check that the details are correct.
  3. The processing of the transaction starts in the bank processing systems.
  4. You will also be notified of your payment result by e-mail and the Simple system will redirect you to the web store page.

I acknowledge that the following personal data stored by the data controller of SK8 Kft. (9400 Sopron, Avar u. 56.) in the user database of www.slangslang.hu will be transferred to OTP Mobil Kft. As a data processor.

The data transmitted by the data controller includes the following: name, e-mail address, telephone number, billing address data and delivery address data.

The nature and purpose of the data processing activity performed by the data processor can be viewed in the SimplePay Data Management Information, at the following link: http://simplepay.hu/vasarlo-aff

Delivery methods, delivery fees

DPD courier service

The product is delivered by DPD courier service. More information: https://www.dpd.com/hu_privatugyfelek

Completion date

The general delivery deadline for the order is a maximum of 30 days from the confirmation of the order. In the event of a delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller fails to perform within the additional period, the Buyer is entitled to withdraw from the contract.

Reservation of rights, ownership clause

If you have previously ordered the Goods without receiving them during delivery (excluding the case when you exercised your right of withdrawal), or the Goods were not returned to the seller with a sign, the Seller will fulfill the order at the purchase price and subject to the advance payment of transport costs.

The Seller may withhold the delivery of the Goods until it is satisfied that the price of the Goods has been successfully paid using the electronic payment solution (including the case where the Buyer pays the purchase price and exchange in the currency of the Member State, and due to bank commissions and costs, the Seller will not receive the full amount of the purchase price and delivery fee). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

Sales abroad

The Seller does not discriminate between Buyers within the territory of Hungary and outside the territory of the European Union by using the Website. Unless otherwise provided in these GTC, the Seller shall ensure the delivery / receipt of the ordered Goods in Hungary.

The provisions of these GTC shall also apply to purchases outside Hungary, provided that a consumer who is a national of a Member State or resident in a Member State, or an undertaking established in a Member State, is a customer within the meaning of this section. and purchases or uses goods or services in the European Union solely for end use purposes. A consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Member State.

The Seller is not obliged to comply with the non-contractual requirements specified in the national law of the Buyer's Member State in relation to the Goods in question, such as labeling or sector-specific requirements, or to inform the Buyer of these requirements.

Unless otherwise provided by the Seller, Hungarian VAT shall be applied to all Goods.

The Buyer may exercise its legal enforcement possibilities in accordance with these GTC.

If an electronic payment solution is used, the payment will be made in the currency specified by the Seller.

The Seller may withhold the delivery of the Goods until it is satisfied that the price of the Goods and the delivery fee have been paid successfully and in full using the electronic payment solution (including the case where the Buyer pays in the currency of the Member State the purchase price (delivery fee) and due to the conversion and bank commissions and costs, the Seller will not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

In order to deliver the Goods, the Seller also provides the non-Hungarian Buyers with the delivery options available to Hungarian Buyers.

If, according to the GTC, the Buyer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union Member State, the non-Hungarian buyer may also request this by any of the delivery methods indicated in the GTC.

If the Buyer can choose to receive the Goods at the Seller in person according to the GTC, the non-Hungarian Buyer can also use this.

Otherwise, the Buyer may request that the Goods be delivered abroad at his own expense. Hungarian Buyer is not entitled to this right.

After the payment of the delivery fee, the Seller fulfills the order, if the Buyer does not pay the delivery fee to the Seller or does not solve its own delivery by the agreed date, the Seller terminates the contract and refunds the prepaid purchase price to the Buyer.

Consumer information

Information on the consumer's right of withdrawal

As a consumer, the Civil Code. 8: 1. According to § 1, point 3, only a natural person acting outside the scope of his / her profession, self-employment or business activity qualifies, so legal persons may not exercise the right of withdrawal without giving reasons!

The consumer is protected by 45/2014. (II. 26.) has the right to withdraw without justification. The consumer has the right of withdrawal

(a) In the case of a contract for the sale of goods

(aa) the Goods,

  1. ab) in the case of the sale of several Goods, if the delivery of each Goods takes place at a different time, to the last Goods delivered,

it may be exercised within a period of 14 days from the date of receipt by the consumer or a third party other than the carrier designated by him.

A 45/2014. (II. 26.) The withdrawal period provided by the Government Decree is 14 days, the additional withdrawal period undertaken by the Seller in these GTC is a voluntary undertaking in addition to what is prescribed by law.

The provisions of this section shall not affect the consumer's right to exercise the right of withdrawal specified in this section between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before concluding the contract, which removes the obligation to make an offer covering the conclusion of the contract.

Statement of withdrawal, exercise of the consumer 's right of withdrawal or cancellation

The consumer in 45/2014. (II. 26.) may be exercised by means of a clear statement to that effect or by using a sample statement available for download from the website.

Validity of the consumer 's statement of withdrawal

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer submits his statement within the time limit. The deadline is 14 days.

A 45/2014. (II. 26.) The withdrawal period provided by the Government Decree is 14 days, the additional withdrawal period undertaken by the Seller in these GTC is a voluntary undertaking in addition to what is prescribed by law.

It is for the consumer to prove that he has exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's statement of withdrawal on an electronic data carrier upon its receipt.

Obligations of the Seller in the event of withdrawal by the consumer

Seller's obligation to refund

If the consumer in 45/2014. (II. 26.) of the Government Decree, the Seller shall reimburse the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days after becoming aware of the withdrawal. is. Please note that this provision does not apply to the least expensive standard additional costs caused by the choice of a mode of transport other than the mode of transport.

Method of Seller's Obligation to Refund

A 45/2014. (II. 26.) in accordance with Section 22 of the Government Decree, the Seller shall refund the amount returned to the consumer in the same way as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay due to the bank account number or postal address provided incorrectly and / or inaccurately by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive standard mode of transport, the Seller shall not be obliged to reimburse the resulting additional costs. In this case, we are obliged to refund up to the general shipping rates indicated.

Right of retention

The Seller may withhold the amount returned to the consumer until the consumer has returned the Goods or has proved beyond a reasonable doubt that he has returned them; the earlier of the two shall be taken into account. We are not able to accept shipments sent by cash on delivery or postage.

The consumer 's obligations in the event of withdrawal or termination

Return of Goods

If the consumer in 45/2014. (II. 26.) of the Government, he shall return the Goods immediately, but no later than within fourteen days from the notification of the withdrawal, or hand them over to the Seller or the person authorized by the Seller to receive the Goods. Return is considered to have been completed on time if the consumer sends the Goods before the deadline.

Bearing the direct costs of returning the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If, after the commencement of performance, the consumer terminates the contract for the provision of a service outside the business premises or in absentia, he shall pay the business a fee proportionate to the service provided up to the date of notification to the business. The amount to be paid proportionally by the consumer shall be determined on the basis of the total amount of the consideration provided for in the contract, plus tax. If the consumer proves that the total amount thus determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to accept Goods returned by cash on delivery or postage.

Consumer responsibility for depreciation

The consumer shall be liable for depreciation resulting from use in excess of that required to determine the nature, characteristics and functioning of the Goods.

The right of withdrawal may not be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases referred to in paragraph 1:

  1. after the full performance of the service, but if the contract gives rise to a payment obligation for the consumer, the present exception may be invoked only if the performance began with the consumer's express prior consent and knowledge that he will lose his right of withdrawal as soon as the business fully resolves. fulfilled the contract;
  2. in respect of Goods or services the price or price of which is not subject to fluctuations during the period specified for the exercise of the right of withdrawal by the financial market undertaking;
  3. in the case of non-prefabricated Goods produced on the consumer's instructions or at his express request, or in the case of Goods clearly tailored to the consumer;
  4. in respect of goods which are perishable or which retain their quality for a short time;
  5. in the case of goods in sealed packaging which, for reasons of health protection or hygiene, are delivered after delivery

cannot be returned after opening;

  1. in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
  2. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of the conclusion of the contract of sale, but only on the thirtieth day after its conclusion takes place after;
  3. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
  4. with regard to the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
  5. for newspapers, periodicals and periodicals, other than subscription contracts;
  6. in the case of contracts awarded by public auction;
  7. in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, with the exception of a residential service, where a performance date or time limit specified in the contract has been set;
  8. in the case of digital content provided on a non-tangible medium, if the Seller has started the performance with the express prior consent of the consumer and the consumer has stated at the same time that he loses his right of withdrawal after the performance has started and the company has sent a confirmation to for the consumer.

Requirements for performance under contract

Contractual performance requirements for goods sold under a consumer contract and goods containing a digital element in general

The Goods and the performance at the time of performance must comply with 373/2021. (VI.30.).

In order for performance to be deemed to be in conformity with the contract, the Goods which are the subject of the contract it must conform to the description, quantity, quality, type and have the functionality, compatibility, interoperability and other features specified in the contract;

Must be suitable for any purpose specified by the consumer, which the consumer has made known to the Seller at the latest at the time of concluding the contract, and which has been accepted by the Seller.

You must have all the accessories and operating instructions specified in the contract, including the installation instructions, installation instructions, and customer service support, and provide the updates specified in the contract.

In order for the performance to be considered to be in conformity with the contract, it is also the Goods that are the subject of the contract must be suitable for the purposes specified by law, technical standard for the same type of Goods or, in the absence of a technical standard, the applicable code of conduct shall provide the quantity, quality, performance and other characteristics reasonably expected by the Consumer, in particular in terms of functionality, compatibility, availability, continuity and security, for the same type of Goods. have a public statement of the specific characteristics of the Goods, in particular in the advertisement or on the label, with the accessories and instructions reasonably expected by the consumer, including the packaging and the installation, and must comply with the description and characteristics of the Goods presented by the company as a sample, model or trial version prior to the conclusion of the contract.

The Goods do not have to comply with the above public statement if the Seller proves that

  • he did not know the public statement, nor did he have to know it
  • the public statement has already been duly corrected by the date of conclusion of the contract, or
  • the public statement could not have influenced the contractor's decision to enter into the contract.

Contractual performance requirements for the sale of goods under a consumer contract

The Seller will perform incorrectly if the defect in the goods is due to improper commissioning, provided that

(a) the commissioning forms part of the contract of sale and has been carried out by or under the responsibility of the Seller; obsession

(b) the commissioning had to be carried out by the consumer and the improper commissioning was due to shortcomings in the commissioning instructions provided by the Seller or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the goods are put into operation by the Seller, or the commissioning is carried out under the responsibility of the Seller, the performance shall be deemed completed by the Seller when the commissioning is completed.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital service for a specified period of time, the Seller shall be liable for the defect in the digital content of the goods. in two years; or occurs or becomes recognizable.

Contractual performance requirements for goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller shall ensure that the consumer is notified of any updates to the digital content of the goods or related digital service, including security updates, that are necessary to maintain the conformity of the goods, and that the consumer also get them.

The Seller will make the update available if the sales contract provides for a single supply of digital content or digital service, the type and purpose of the goods and digital elements and the individual circumstances and the nature of the contract may reasonably be expected by the consumer; obsession.

If the digital content provides for a continuous service for a specified period, in the case of a continuous service for a period not exceeding two years, it must be provided for a period of two years from the performance of the goods.

If the consumer does not install the provided updates within a reasonable time, the Seller shall not be liable for the defect of the goods if it is solely due to the failure to apply the relevant update, provided that

  1. a) the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install; and
  2. b) the failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Seller.

No defect may be established if, at the time of concluding the contract, the consumer has been specifically informed that a particular feature of the goods differs from that described here, and the consumer has expressly accepted this derogation separately at the time of concluding the contract of sale.

Information on product warranties and supplies warranties to ensure the conformity of goods

This section of the consumer information has been prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.), Taking into account Annex 3 of Government Decree 45/2014 (II.26.).

Supplies warranty

In what cases can you exercise your right to a warranty on supplies?

In the event of faulty performance by the Seller, you may assert a warranty against the Seller in accordance with the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.).

What rights do you have based on your warranty claim?

General rules for supply warranty rights

You can choose to use the following warranty claims:

You may request a repair or replacement, unless it is impossible for you to meet the demand of your choice or it would incur a disproportionate additional cost to Seller in meeting your other demand. If you do not request or have not requested the repair or replacement, you may request a pro rata return of the consideration or you may have the defect repaired at the expense of the Seller, or you may, in the final analysis, withdraw from the contract.

You may transfer from the right to choose your chosen supply to another, however, the cost of the transfer shall be borne by you, unless it was justified or given by the Seller.

In the case of a consumer contract, until proven otherwise, a defect recognized within one year from the date of performance of the goods and the goods containing the digital elements shall be presumed to exist at the time of performance, unless that presumption is incompatible with the nature or nature of the defect.

In the case of second-hand goods, the warranty and guarantee rights develop differently from the general rules. In the case of second-hand Goods, we may also speak of defective performance, but the circumstances on the basis of which the Buyer may have expected certain defects must be taken into account. Due to obsolescence, the occurrence of certain defects is becoming more frequent, as a result of which a second-hand Goods has the same quality as a newly purchased, cannot be assumed. Based on this, the Buyer may only enforce its warranty rights in respect of defects that are beyond the defects arising from the use and have occurred independently of them. If the used Goods are defective and the Customer, who qualifies as the Consumer, was informed about this at the time of purchase, the Service Provider shall not be liable for the known defect.

For non-consumer customers, the warranty period is 1 year, starts on the day of performance (handover).

Special rules for warranty rights for goods sold under a consumer contract for goods and goods containing a digital element

In the case of a contract between a consumer and a business for the sale of goods and the provision of digital content, the Consumer shall be entitled to the exceptions set out in the section “General rules of warranty rights”.

In the case of a contract between a consumer and a business for the sale of goods and the provision of digital content, the Consumer may not, at the expense of the Seller, repair or otherwise repair the defect at the expense of the Seller.

The Seller may refuse to make the Goods contractual if repair or replacement is impossible or would result in a disproportionate additional cost to the Seller, taking into account all circumstances, including the value of the Goods in good condition and the seriousness of the breach.

The consumer shall also be entitled, depending on the gravity of the breach, to demand a proportionate reduction in the consideration or to terminate the contract of sale if:

  • the Seller has not carried out the repair or replacement or has carried it out, but has not complied in whole or in part with the following conditions
  • the Seller shall ensure the return of the replaced goods at its own expense, if the repair or replacement requires the removal of goods that were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace shall include non-repair. the removal of appropriate goods and the putting into service of replacement or repaired goods or the bearing of the costs of removal or putting into service.
  • refused to regularize the goods
  • a repeated performance error occurred despite the Seller attempting to bring the goods into conformity with the contract
  • the defect in performance is so serious as to justify immediate price reduction or immediate termination of the contract of sale, or
  • the Seller has not undertaken to regularize the goods, or it is clear from the circumstances that the business will not regularize the goods within a reasonable time or without significant harm to the consumer.

If the consumer wishes to terminate the contract of sale on the grounds of defective performance, the burden of proving that the defect is insignificant shall be on the Seller.

The Consumer is entitled to withhold the remaining part of the purchase price, depending on the gravity of the breach of contract, in part or in full, until the Seller fails to comply with its obligations regarding the regularity of performance and defective performance.

As a general rule:

the Seller must ensure the return of the replaced goods at its own expense

if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace the goods and the goods delivered or repaired in exchange. or to bear the costs of removal or installation.

A reasonable time limit for the repair or replacement of the goods shall be calculated from the time when the Consumer has communicated the defect to the business.

The consumer must make the goods available to the business in order to have them repaired or replaced.

The delivery of the consideration shall be proportionate if its amount is equal to the difference between the value of the goods due to the Consumer in the event of contractual performance and the value of the goods actually received by the Consumer.

The consumer's right of warranty for the termination of the sales contract may be exercised by a legal declaration addressed to the Seller expressing the decision on the termination.

If the defective performance affects only a certain part of the goods supplied under the contract of sale and the conditions for exercising the right to terminate the contract apply to them, the Consumer may terminate the contract of sale only in respect of the defective goods, but also in respect of any other goods acquired with them. may terminate it if the Consumer cannot reasonably be expected to keep only the goods in conformity with the contract.

If the Consumer terminates the contract of sale in whole or in part in respect of the goods supplied under the contract of sale, the Consumer shall return the affected goods to the Seller at the Seller's expense and the Seller shall immediately refund to the Consumer the the purchase price as soon as he has received the proof of return of the goods or the return of the goods.

What is the deadline for claiming supplies?

You must report the defect as soon as it is discovered. An error reported within two months of the discovery of the error shall be deemed to have been reported without delay. However, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract. If the subject of the contract between the consumer and the business is a used thing, the parties have a shorter limitation period

they may agree; a limitation period of less than one year may not be validly imposed in this case either.

Against whom can you assert your warranty claim?

You can assert your warranty claim against the Seller.

What are the other conditions for enforcing your warranty rights?

Within six months from the date of performance (one year in the case of purchase and sale of goods), there are no other conditions for enforcing your warranty claim than the notification of the error, if you prove that the Goods or the service were provided by the Seller. However, after six months from the date of performance (one year in the case of the sale of goods), you must prove that the defect you identified was already present at the time of performance.

Product warranty

In what cases can you exercise your product warranty right?

In the event of a defect in a movable thing (Goods), you may, at your option, assert a warranty claim for the supplies or a product warranty claim.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of defective Goods.

In which case is the Goods considered defective?

Goods are defective if they do not meet the quality requirements in force at the time of placing on the market or if they do not have the characteristics specified by the manufacturer.

What is the deadline for you to enforce your product warranty claim?

You can assert your product warranty claim within two years of the Goods being placed on the market by the manufacturer.

Upon expiry of this period, he shall cease to be entitled to do so.

Against whom and under what other conditions can you assert your product warranty claim?

You can only make a product warranty claim against the manufacturer or distributor of the movable property. You must prove the defect of the Goods in the event of a product warranty claim.

In which cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:

the Goods were not manufactured or marketed in the course of his non - business activities, or

the defect was not recognizable at the time of placing on the market according to the state of the art

obsession

the defect of the Goods arises from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Please note that due to the same defect, you cannot claim a warranty for a product and a product warranty at the same time. However, if the product warranty claim is successfully enforced, the manufacturer's warranty claim against the manufacturer for the replaced Goods or the repaired part you can enforce.

Warranty

In what cases can you exercise your warranty right?

Decree 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) of the Government, the Seller is obliged to provide a warranty for the new consumer durables listed in Annex 1 of the Decree (eg: technical articles, tools, machines), as well as their accessories and components within the scope specified therein (hereinafter - referred to here as a consumer good).

In addition, the Seller may voluntarily provide a warranty, in which case it must provide a warranty statement to the customer who qualifies as a Consumer.

The warranty statement must be made available to the Consumer on a durable medium at the latest at the time of delivery of the goods.

The warranty statement must state:

  • a clear statement that in the event of defective delivery of the goods to the Consumer by law
  • the exercise of the warranty rights under this Article is free of charge and is not affected by the warranty
  • the name and address of the person liable for the guarantee
  • the procedure to be followed by the Consumer in order to enforce the warranty
  • an indication of the goods covered by the guarantee, and
  • the terms of the warranty.

What are your rights and within what time limit for a mandatory warranty?

Warranty rights

Under the warranty right, the Buyer may, as a general rule, have a claim for repair or replacement, or have the defect repaired or repaired at its own expense, request a price reduction, or ultimately withdraw from the contract if the obligor has not undertaken the repair or replacement within unable to meet the interests of the rightholder or if the rightholder has an interest in repair or replacement ceased.

The Buyer may choose to have the repair repaired directly at the Seller's registered office, at any site, branch and at the repair service indicated by the Seller on the warranty card.

Validation deadline

The warranty claim can be enforced during the warranty period, the warranty period is 151/2003. (IX. 22.) Government Decree

according to:

the. One year in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000,

  1. Two years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000,
  2. Three years over the sale price of HUF 250,000.

Failure to comply with these deadlines will result in disqualification, however, if the consumer product is repaired, the warranty period will be extended from the date of delivery for repair to the time during which the Customer was unable to use the consumer product as intended.

The warranty period starts on the delivery of the consumer goods to the Buyer or, if the commissioning is performed by the Seller or its agent, starts on the day of commissioning.

If the Buyer puts the consumer goods into operation more than six months after delivery, the starting date of the warranty period is the day of delivery of the consumer goods.

Rules for handling warranty claims

When handling the repair, Seller shall endeavor to make the repair within 15 days. The time limit for repair starts when the consumer goods are received.

If the duration of the repair or replacement exceeds fifteen days, the Seller shall inform the Buyer of the expected duration of the repair or replacement.

If, during the first repair of a consumer product during the warranty period, the Seller finds that the consumer product cannot be repaired, the Seller is obliged to replace the consumer product within eight days, unless otherwise provided by the buyer. If it is not possible to exchange the consumer goods, the Seller is obliged to provide the general

refund the purchase price indicated on the invoice or receipt issued on the basis of the Sales Tax Act to the buyer within eight days.

By accepting the GTC, the Buyer agrees that the information may be provided to him / her electronically or in another way suitable for the proof of receipt by the Buyer.

If the Seller is unable to repair the consumer goods within 30 days:

  • if the Buyer has consented to this, the repair may be performed at a later date, or if the Buyer does not consent to the subsequent performance of the repair, or
  • the consumer goods must be replaced within eight days of the expiry of the 30-day period, or
  • if the Buyer does not consent to the subsequent performance of the repair or has not stated in connection therewith, but it is not possible to replace the consumer goods, the sale price on the invoice or receipt of the consumer goods must be refunded within eight days after the unsuccessful 30-day period.

If the consumer product is defective for the 4th time, the Buyer is entitled to:

to apply to the Seller for a repair or to replace the repair in accordance with Act V 6 of 159 of 2013 on the Civil Code. § (2) b) to request a proportionate delivery of the purchase price from the Seller, or

instead of the need for correction, Act V of 2013 on the Civil Code 6: 159. § (2) b) to repair the consumer goods at the expense of the Seller or to have them repaired by another, or

if the Buyer does not exercise these rights (repair, price reduction and other repairs at the expense of the Seller) or does not declare them, the consumer product must be replaced within 8 days, if it is not possible to replace the consumer product, at the expense of the consumer product, or the sale price on your receipt must be refunded to him within eight days.

Exceptions

The requirements under "Warranty Claims Management Rules" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, motor homes, caravans, caravans, trailers and motor boats.

However, in the case of these Goods as well, the Seller shall endeavor to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller shall inform the Buyer of the expected duration of the repair or replacement.

What does the warranty have to do with other warranty rights?

The warranty is valid in addition to the warranty rights (product and supply warranty), a fundamental difference between the general warranty rights and the warranty is that the burden of proof is more favorable for the consumer in the case of a warranty.

Consumables with a fixed connection that are subject to the mandatory warranty according to Government Decree 151/2003 or that weigh more than 10 kg or cannot be transported as a hand luggage on public transport vehicles must be repaired at the place of operation, except for vehicles. If repairs cannot be carried out at the place of operation, removal and installation and transport shall be provided by the company or, in the case of a direct repair request, by the repair service.

Seller's commitment during the term of the mandatory warranty shall not contain conditions for the consumer that are more unfavorable than the rights provided by the terms of the mandatory warranty. After that, however, the conditions of the voluntary warranty can be freely determined, however, the warranty in this case also does not affect the existence of the consumer's rights arising from the law, including the warranty of supplies.

Exchange request within three working days

In the case of sales through a web store, the institution of the exchange request within three working days also applies. Replacement requests within three working days are subject to 151/2003. (IX. 22.) can be enforced in the case of new durable consumer goods, according to which if someone validates the institution of the exchange request within 3 working days, the seller must interpret this as meaning that the Goods were already defective at the time of sale and without further ado the Goods you need to replace it.

When is Seller released from its warranty obligation?

The Seller will only be released from its warranty obligation if it proves that the cause of the defect occurred after performance.

Please note that due to the same defect, you cannot assert a warranty and guarantee claim or a product warranty and guarantee claim at the same time, otherwise you have the rights arising from the warranty regardless of the warranty rights.